Energy and Utilities
Now a days renewable and distributed energy resources are remaking the traditional provider infrastructure. At the same time, digital business is heightening customer expectations.I think CIOs must understand this how to use digital technologies — such as analytics of consumer, labor and supplier behaviors — to increase services and reduce costs.
Lannet is one of the utility industry's leading IT consulting and service provider company, we have expertise across the entire value chain. This includes retail, customer service, field service, energy management, smart grid, asset management, network operations and energy trading and risk management. With Lannet solution's experience and focus on new technologies such as the cloud, big data analytics and mobility, we can transform your business. Rely on us for help across multiple including compliance, business areas, customer experience and operational performance.
Customer Experience Management
By leveraging Lannet's capabilities in these areas, we will help utilities transition from a “customer service” mindset to one of “customer experience”. We do so through operational excellence, customer empowerment, and with improved customer relationships. Our areas of expertise include:
- Customer segmentation
- Customer self-service
- Multi-channel customer service
- Integrated customer communication
- Social media monitoring and analysis
Customer Information and Billing
Changing customer expectations, competition, market reforms and regulations require customer information and billing operations that are robust. Lannet helps utilities improve billing cycle time, reduce exceptions and improve accuracy.Lannet's areas of expertise include:
- Service order management
- Products and services
- Customer account management
- Billing and invoicing
Enterprise Asset Management
A heightened focus on reliability and an aging infrastructure and workforce require new thinking when it comes to your asset management strategy.
Advances in mobile technology and the tremendous convenience it offers to companies make mobility a must-have platform for utilities looking to make improvements in operations and customer engagement. Through our dedicated focus on mobility and understanding of utility business processes and systems, we can help you define and deploy mobility for your enterprise and your customers. Our expertise includes:
- Mobile customer self-service
- Enterprise mobility
- Mobile EAM
Customer Relationship Management (CRM)
Organizations must not only identify the best CRM technologies for their business, but also must guide effective change management strategies for the success to bring their people and processes in line with their customer relationship management goals.Effectively CRM operations are a critical foundation to a utility company’s customer acquisition and retention goals. But building a solid CRM foundation is not a easy task.
To remain competitive, leading energy and utility companies partner with Lannet to modernize their legacy IT systems and revolutionize their business operations. With the help of Lannet’ Enterprise Solutions and industry expert teams, they can take the advantage of new Big Data management and enterprise mobility technology, driving smarter analysis and enabling mobile field workforces...
Lannet is providing complete Oracle Solutions.Lannet vision is to reduce operational costs, maximize returns on existing investments and realign your IT systems and business processes to advance your strategic vision